FruitGuys was running their business off of QuickBooks, but their company had outgrown it. QuickBooks was falling down, threatening to destroy their business with fees.
We removed QuickBooks from the center of their business by developing shipping, printing, inventory, accounting, and customer service tools as part of their Drupal e-commerce site. Now their payments go through a less expensive payment gateway, they are out of crisis mode, and are back to running their business.
FruitGuys customer service representatives look up customer details all day long, but their customer search system was so slow that it could take 30 seconds to bring up the information.
We recommended and built a new customer search running Elasticsearch, integrated fully with their site’s data. Now they can search by the customer’s name, address, or account number and use autocomplete to instantaneously get the results before they've finished typing.
The FruitGuys also engaged Zivtech to replace an aging Java Applet that was used for printing shipping labels and packing slips. The legacy system printed thousands of daily orders across 10 separate distribution centers. This aging software was plagued with security issues, unacceptable performance problems that only worsened as volume increased, and reliability issues sometimes making it very difficult for employees to perform their duties.
Our team developed PeachPrint, a product that simplifies their label printing process. PeachPrint syncs daily with NetSuite and interacts with the existing printing service. Custom functionality and constant backups have resulted in a faster fulfillment process.
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