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Guthrie, located in north central Pennsylvania and south central New York, is a non-profit integrated health care delivery system that currently includes three hospitals, more than 440 physicians and mid-level providers, 32 regional provider offices in 23 communities, home health and home care services, and a research institute. Guthrie manages more than 1,000,000 patient visits a year. Guthrie approached Zivtech in 2014 in order to implement their internal design mockups for their new Drupal website. The existing site was unorganized and not mobile-friendly. Their ecommerce payment portal was a separate site that needed to be seamlessly integrated with the new site. Additionally, their business to customer provider search function was dysfunctional and needed an overhaul.
Zivtech first refactored Guthrie's site architecture and the main navigation in order to better organize the content. We then rethemed their design to ensure that the site was responsive for mobile devices. Leveraging our experience with complex search solutions, we then implemented the Apache Solr Search module to enable provider search functionality. We also revamped the provider listings for an improved user experience. Then we setup the Commerce module and integrated the Guthrie’s ecommerce site into the newly redesigned Drupal 7 site.
As a result of our work, Guthrie’s patients can now easily find providers and provider information in order to best inform their healthcare needs on all devices. Site administrators and content editors can painlessly manage content and maintain the site. Guthrie is also experiencing higher traffic, fewer bounces, and an increase in electronic payments. Guthrie and Zivtech continue to work together as rolling changes and feature improvements are made.